Dear Support Team,
i have one ledger stick, which was connected with my laptop and monero GUI. After a while i had to reset my laptop. What i didnt knew, that i lost as well the access to my created wallet with this laptop. Cause somehow Monero GUI have to recognize this laptop.
During this time i have no access to my wallet.
I wrote the datas down which was given me by monero GUI during the installation. But they give me no mnemonic words. Following report i get: Mnemonic seed protected by hardware device.
Monero GUI just gave me just: public view key and public spend key, which i have.
- Secret view key and 2. secret spend key, which is obviously needed for restore was as well not given just
with 1. ( 0000000000.....) and 2. Hardware Device Wallet - No secret spend key available)
i checked ledger stick but cant found these needed datas for restore.
Now, i am trying to get access to my wallets, which are connected to my ledger stick...but it seems like not possible, cause i do not have the needed mneomonic and keys which are needed.
Is there a solution for this case ? I am wondering why there is no service which show u all connecting wallets to your ledger stick?
It would be my great pleasure to get a helpful advise to solve this problem.
Thanks in advance
