These sets of people may not even know how to use your product and as such need extra help. Well, the good news is that offering that extra help to new buyers could turn them into loyal customers, so you have nothing to lose when you send them a guide on how to get the most out of their purchase. You could send a short email with a little text and any of the following: Link to a blog post on your website on how to use the product/service Link to video tutorials created by you or the manufacturer on how to get the best out of the product A FAQs section covering previous user inquiries As mentioned earlier, offering this extensive support allows the new buyer to connect with your business on a personal level, thus, making it more likely that they order from your site next time.
Post sales emails are great . Reminder email database emails Aside from those who need assistance on how to get the best out of your products, there are some that need a reminder to recall that they even purchased an item from you. Sounds awkward, right? Well, a busy schedule and many preoccupations leave some new buyers with little or no time to test their delivery, especially if it is a digital product. To use their short memory to your advantage, you could send them a post-sale reminder email that reads something like this: Hello <buyer name> we just wanted to check in with you about the <name of product or service> that you ordered a few days ago.
Other customers are already giving excellent feedback, and we want to know your thoughts about it. From the sample above, you will notice that it is necessary to use a respectful and friendly tone for your reminder emails. The reason is so that the new buyer does not feel embarrassed about forgetting to use your product. . Quick Survey emails Quick Survey Emails are just an extended version of reminder emails. However, the difference is that QSE’s are sent after a long period of time and assumes that the new buyer has used the product or service. On a scale of - ranging from Bad to Excellent, the buyer is asked to rate the level of satisfaction they derived from their purchase.