To ensure more safety and rights for consumers there is a law that is the law of the right of repentance. This law says that a consumer can request the return of a product after 7 days of receipt or purchase of that product. There are some criteria for the consumer to be assisted by this law, but it encompasses all purchases made outside the commercial establishment. That is, e-commerces are, in their entirety, subject to this law. Even though it is aimed at consumers, online store owners should not see it as a threat, as there are ways to decrease the chances of a customer regretting it. Another important point is that guaranteeing consumers this right can become a relevant differential when making a purchase decision.
Want to know everything about the right of repentance, how it works and how to minimize the chances of it happening? If so, be sure to check out this full article on the subject! What is the law of repentance? The law of repentance is an article that is described in the Consumer Protection Code, which is Law instituted in 1990. This law South Africa Phone Number List consumers the right to regret the acquisition of any type, which can be both a product and a service. This law is reserved for all purchases, provided that the product has not been purchased in person, that is, in a physical commercial establishment. Therefore, for online purchases, for example, the consumer has the right to regret the purchase and request a refund of the total amount of the purchase made.
This law says The consumer may withdraw from the contract within a period of 7 days from its signature or the act of receiving the product, or service, whenever the contracting of the supply of products or services takes place outside the commercial establishment, especially by telephone or at home”. As the date of the law is from the year 1990, it is not specified about online purchases. However, purchases made through digital channels are considered off-premises purchases. Thus, this law applies to purchases in e-commerce and other digital media. How does it work in practice? This is a law instituted to guarantee greater rights to consumers in the year 1990. This law acts in a very practical way, and allows any consumer who has made a purchase outside a commercial establishment.
