Connecting Monero GUI with Trezor Safe 3

Hello,
I have create an account on Monero with TS3 but when I try to enter the wallet, Monero can’t load the wallet. Monero is loading correctly the wallet created without TS3. Can I have an advice about this problem?
Thank you.

ok I will check with them.

Only use official Trezor support: Support | Trezor Knowledge Base
Do not attempt to contact random Telegram accounts claiming they can provide faster support who are likely out to steal your XMR

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